Appointments :0161 980 3835

We run an appointments system and will always try our best to see you at a time convenient for you. We would encourage you to sign-up to our internet appointments scheme as once you are registered you can book an appointment on-line day or night.

If you do ring for a non-urgent appointment, you might like to ring during the early afternoon, when it can be (a bit!) quieter on reception. 

NOTE: Our telephone system is designed so we can answer three calls at a time. The fourth caller will hear a message asking them to hold. We will then answer as soon as possible. Don't hang up!

URGENT Appointments

If you feel you need to be seen urgently, please indicate this to our reception staff who will ensure you are seen at the earliest possible time. If a particular doctor has been dealing with your particular problem, it is often best if they continue see you.

If you feel that you are too ill to wait to see a particular doctor however, you can ask to see a different doctor or the nurse practititioner. If you are immobile a home visit may be possible.

EMERGENCY Appointments

Please indicate when you ring if you need emergency attention. For example, severe chest pains, severe pain elsewhere, shortness of breath etc. If it appears the best course of action is for you to go to hospital, we will sort it out. If it is not quite that serious we would arrange to see you as an emergency.

Check in at the Surgery

Our reception desk is the furthest from the surgery entrance. The first desk on the left belongs to the Primary Care Trust. Ignore this. The second desk belongs to the practice that we share our building with. Walk past this.

The third check-in desk is ours. There are two windows. The first will usually be occupied by a receptionist. If there is nobody there they can see you arrive from the reception area behind the desk and will come out to you.

If you just wish to book in rather than see the receptionist, the next desk along now contains our new automated check-in. It is a touch screen with simple prompts to follow. We have installed this to save time. 

We would like to hear your opinions on the system.

On-line Appointments

Would you like to be able to book an appointment without having to ring the surgery?

Would you like to able to do this at any time, 24 hours a day from wherever you happen to be?

You can now make an appointment when it suits you, day or night. No fuss or hanging on the telephone. Working with our computer supplier, EMIS, we have a system which allows you to connect to our surgery using industry-standard SSL-encryption to directly book your appointment. 

You can book your appointment, change the time, cancel and even print out an appointment slip.
As soon as you make your booking, it appears on our surgery system. You can even add an optional reason for your appointment.

How Does the System Work?

We ask you to sign-up in person at the surgery. You will be given a document containing all the details you need to use the system.

This is to ensure your privacy and make sure you are the only one who receives your log -on document.
Once registered, just choose your password and you can start using the system straight away by going to the log-in page.

Home Visits

If you are housebound or too ill to come in to the surgery and need to see a doctor, you can request a home visit.

PLEASE RING .....0161 980 3835

OUT OF HOURS.. 0161 476 2299

Your doctor may telephone you first to find out exactly what you are experiencing. The doctor may ask a few questions. This is quite normal, and part of a process called "triage", which helps us to prioritise care according to the individual need. Some people may feel a little uncomfortable, being asked questions whilst they are ill, but it is important to help if you can.

After the call, the doctor should tell you what will happen next. It may be that some advice over the telephone is the most appropriate course of action. Sometimes, if your condition warrants it, we may even advise you to go to hospital. We can arrange all of this for you if necessary.

If you are not too ill to make it to the surgery we would ask you to try. In the time it takes for a doctor to do a home visit, up to 4 patients could be seen in surgery. In addition, better facilities are available at surgery.

We completely understand it is not possible to predict when you are going to be ill. But if at all possible, if you think you need a home visit, ring us before 11am. This helps us to organise which doctor will be allocated to deal with your problem. If a particular doctor has been involved with your ongoing care, it is often best if they continue see you. After mid-day however, the duty doctor for that day will be allocated to you.

Telephone Advice - 0161 980 3835

Sometimes you may want to speak to your doctor or the nurse to report back about an ongoing problem or for some advice. Usually the doctor will be in surgery until late morning, then go out on visits.

Please ring between 11:30 amand 12.30pm if possible.

We do try to make time after surgery each day to speak to patients who ring in, but at particularly busy times we may not be able to speak to you immediately.

Sometimes the receptionist will ask you to call back at a set time, or the doctor may call you back