Shay Lane Medical Centre is part of

altrincham healthcare alliance website link

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Complaints and compliments

We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions ... [continue] Complaints and compliments

How to register

To register as a patient with Shay Lane Medical Centre you must live within our practice boundary. Please complete these online forms to register: New Patient Form (GMS1) Patient Health Questionnaire ... [continue] How to register

Named GP

All patients at Shay Lane Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary. 

Privacy

The practice complies with Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR). Identifiable information about you will be shared with others in the following circumstances To ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Website cookies

This website uses cookies A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you access certain ... [continue] Website cookies