Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access to medical records
Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records
Clinical Pharmacists
Working closely with both the administration team and clinicians, our Clinical Pharmacist team is responsible for helping patients to manage long-term conditions, handling hospital discharge summaries, supporting those on multiple ... [continue] Clinical Pharmacists
Complaints and compliments
We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions ... [continue] Complaints and compliments
Fear of Flying & Diazepam
Practice stance on prescribing of Diazepam for Fear of Flying December 2022 Shay Lane Medical Centre is unable to prescribe Diazepam for patients who wish to use this for ... [continue] Fear of Flying & Diazepam
First Contact Physiotherapists
Our team of First Contact Physios can help adult patients with musculoskeletal issues such as back, neck and joint pain by assessing and diagnosing issues, giving expert advice on how ... [continue] First Contact Physiotherapists
How to register
To register as a patient with Shay Lane Medical Centre you must live within our practice boundary. Patients can register using the NHS GP Registration Service: https://gp-registration.nhs.uk/P91008 OR ... [continue] How to register
Named GP
All patients at Shay Lane Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
Practice boundary
Please use the map below to see if you live within our practice boundary.
Privacy
The practice complies with Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR). Identifiable information about you will be shared with others in the following circumstances To ... [continue] Privacy
Social Prescribing Service
Our team of Social Prescribing Link Workers take a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support ... [continue] Social Prescribing Service
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
Website cookies
This website uses cookies A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you access certain ... [continue] Website cookies
Statutory Information
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs ... [continue] Statutory Information
