Shay Lane Medical Centre is part of

altrincham healthcare alliance link

Complaints and compliments

We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions so that we may learn and improve our services.

If you do wish to make a complaint, please write to our practice manager, or any of the doctors, and we will do our best to provide you with a quick and thorough response which answers your concerns properly. Alternatively, please ask one of the reception team if you can make an appointment to discuss your concerns with the practice manager.

If you are dissatisfied with the outcome you may refer the matter to:

Trafford CCG, 1st Floor, Trafford Town Hall, Talbot Road, Stretford, M32 0TH Tel: 0161 873 9500 Fax: 0161 873 9501 Email:

NHS Trafford CCG accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026 

Other contacts

You also have the right to contact the Ombudsman: The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website:

If you remain dissatisfied, you may contact: NHS England, 3 Piccadilly Place, Londn Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email:

Complaints can also be dealt by: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 0300 061 6161 email: