We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions so that we may learn and improve our services.
If you do wish to make a complaint, please write to our practice manager, or any of the doctors, and we will do our best to provide you with a quick and thorough response which answers your concerns properly. Alternatively, please ask one of the reception team if you can make an appointment to discuss your concerns with the practice manager.
If you are dissatisfied with the outcome you may refer the matter to:
You have the right to contact the Ombudsman: The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
Other contacts
Complaints can also be dealt with by: Patient Experience Matters, Trafford – NHS GM, Trafford Town Hall, Talbot Road, Stretford, M32 0TH. Tel: 0161 873 9577 or email: gmicb.tr-patientexperience.trafford@nhs.net.
Complaints can also be dealt with by: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 0300 061 6161 email: enquiries@cqc.org.uk
