Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- use your Patient Access account (on the Patient Access website or in the Patient Access app)
- use our appointment request form, Monday to Friday from 8am to 5pm. We will respond within the same day during opening times
- phone us on 0161 980 3835, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 14 days
- use your Patient Access account (on the Patient Access website or in the Patient Access app)
- use our appointment request form, Monday to Friday from 8am to 5pm. We will respond within the same day during opening times
- phone us on 0161 980 3835, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your Patient Access account (on the Patient Access website or in the Patient Access app)
- follow the cancellation instructions on your appointment reminder text message
- phone us on 0161 980 3835, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
GP, nurse practitioner, practice nurse, healthcare assistant and phlebotomy appointments are available to patients at St John's Medical Centre, Altrincham.
You can book these appointments with the reception team at Shay Lane Medical Centre by calling 0161 980 3835.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice as soon after 8.30am as possible on 0161 980 3835.You can also:
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on kcn.admin@nhs.net
- fill in an online form